If a technical support provider, family member, or friend has told you to go to this website to get remote help with your PC, please click the "Receive Help" link below to download the program that will let them connect to your PC.
When you run the program, Windows may ask you if you want to allow the Remote Incident Manager Host by Serotek Corporation to make changes to your computer. Press the "Yes" button to allow this.
Then, type the session code you've been given, press Enter, and the remote help session will begin.
If you want to help someone else with a PC problem, follow this link to get started.